Last night, I started an online grocery order for today. Tesco would deliver for £5.50, which ASDA beat at £3.00 for a slot later in the afternoon. ASDA also has far better search facilities (you can refine your search by category, brand, type - Tesco only has a crude text search and a single restrictive hierarchy) - what Tesco does have, however, is a website which actually stays operational. On two separate occasions in the course of ordering, I was told that ASDA's website was "temporarily unavailable"; the first time it returned after several minutes, the second time I gave up. So, I paid slightly more to order through the site which actually functions reliably. Tragic - but far from the first time this has happened.

To make matters worse, I woke this morning to find the shower room flooded: the new radiator valve installed by British Gas/Scottish Gas on Wednesday had started leaking. One of the selling points of the new heating package I bought was that it included their "Homecare 200" cover, a 24x7 helpline to call an engineer out to fix anything that might go wrong — apparently, they will be out "today" to fix the leak they caused, but couldn't specify a time. In the mean time, I suppose I just have to keep emptying the bucket and hoping this is the only valve they screwed up...

Now, any bets what kind of apology I will get for their botched installation having flooded the house? Or if they'd have been any more helpful or apologetic if this had happened on a weekday, with work to go to rather than being able to wait in all day for a plumber to fix their mess?
Just back from my high school reunion in Glasgow last night — as usual, not great food, but good company (sitting between Gareth, an old acquaintance who is now a jeweler, and Mike Thomson, Finance Project Manager at DC Thomson).

The guest speaker was "Charles Falconer, Baron Falconer of Thoroton", a former Cabinet member. Probably the most memorable moment was his reference to having "achieved something no other Cabinet member, in either the Blair or Brown administrations, had" — he paused for dramatic effect at this point, during the answers "competence" and "literacy" were suggested. He was actually referring to having every major newspaper call for his resignation on the same day.

Before catching the train home today, we had lunch at a Mongolian restaurant, Kublai Khan's: Wah Ho, Gansukh and Khoor Shoor to share, various vegetables, meats and sauces from a buffet cooked in front of us for the main, then Yum Tum, Gwai Ho and Hung Yum for dessert. All delicious, certainly somewhere I will visit again!

(We actually tried TGI Friday first, but even at 2:15 they were reporting an hour's wait for a table, so we decided to give Kubai Khan a try instead. Very fortunate.)
My little brother Ed graduates from Dundee University next week - the third generation of my family to do so, despite Dundee University only having been a university for 40 years, so the Courier ran an article on the subject today.


DSC_3869.jpg
Originally uploaded by JamesS2
A beautiful low-speed approach to a very short landing strip in Fife.
You Are An INTP
The Thinker

You are analytical and logical - and on a quest to learn everything you can.
Smart and complex, you always love a new intellectual challenge.
Your biggest pet peeve is people who slow you down with trivial chit chat.
A quiet maverick, you tend to ignore rules and authority whenever you feel like it.

In love, you are an easy person to fall for. But you're not an easy person to stay in love with.
Although you are quite flexible, you often come off as aloof or argumentative.

At work, you are both a logical and creative thinker. You are great at solving problems.
You would make an excellent mathematician, programmer, or professor.

How you see yourself: Creative, fair, and tough-minded

When other people don't get you, they see you as: arrogant, cold, and robotic
Disturbingly, almost every single so-called "Superdrive" (the same rebadged Matshita drives you'd get from any no-name box-shifter, but with a bigger marketing budget) I know of has failed, including my own. However, since mine is still under warranty (until the end of this month) and we now have an Apple Store just an hour away, I thought I'd take it to the Genius Bar.

Initially, quite a pleasant experience: online booking of an appointment time, directions to the store in case I needed it, all very good. I arrived on Saturday, a few minutes early, was seen straight away by a helpful 'Genius' who confirmed my suspicions and ordered the replacement part, which arrived in the store on Tuesday, at which point I was told by phone that they were ready to install it.

That's where it all went wrong. Installing this module would somehow entail my laptop being with them for a ridiculous seven to ten days, during which time I would have no computer. Since it's my primary work system, that is of course out of the question - rendering the warranty effectively worthless for me.

For comparison, I have had two other systems repaired under warranty at work this week, one Dell, one Compusys. Both were repaired on site, one the following day, without any effort beyond making a phone call or online repair request. One was out of action for the 24 hour wait (the faulty power supply meant the machine wasn't usable until repaired), the other was out for the hour it took the engineer to replace the laptop motherboard - not the week or more Apple wanted.

It's a great shame: OS X is a very good desktop operating system in most respects, but comes shackled to some of the least reliable hardware I've encountered - battery recalls, more dead 'Superdrives' than working - and worse warranty service than any of the PC vendors I've used. They've managed some very impressive transitions in the past, from the dead-end 68000 CPUs to PowerPC and then to x86, from a rather flaky old-fashioned operating system where the most trivial of application bugs could bring down the system to a rock-solid Unix core - now, can they get an adequate repair service going? If not, my next "Mac" might just have to be a Dell with OSx86, where getting a warranty repair doesn't mean losing the machine for a week or more.
Last week seemed to be full of dead or ailing Macs of varying vintage: Mat's four year old Powerbook with a dying HDD, Toby/Kate's Powerbook with an intermitten screen fault and my own 11 month old MacBook Pro with a Superdrive which had mysteriously degenerated to work only as a CD ROM drive, rejecting DVDs entirely and refusing to burn CD-Rs.

So, I made an appointment with Apple's Genius Bar at the Apple Store in Glasgow. The Genius quickly confirmed my diagnosis and warranty status, then discovered there were no suitable drives in stock there. One has now been ordered - it should arrive Tuesday, but then I need to get it inserted, which may be a pain. I'm afraid I may have to leave it with them rather than get it done while I wait, which would be a pain logistically.

To rub salt into the wound, I was supposed to have an all-day Wednesday meeting in Glasgow - I could have dropped the laptop off in the morning when I arrived, then collected it again either that evening or Saturday, only leaving myself Macless for two days. However, the meeting was replaced with a conference call for no sensible reasons: one of our junior opponents from down south can't make it - every single other team member has missed at least one meeting without any impact, but this one can't travel and the meeting's off!

On the bright side, I had a very nice burger at Buzzy Wares, then a very nice Apple Concierge named Sarah (with a lovely American accent, too) helped me find a good pair of speakers to dock my iPhone with, since my previous set (a cheap pair from Maplin in Cambridge, which could only charge 2G iPhones and required the iPhone to be in Airplane mode) gave up the ghost a few days ago. Sarah told me she had the same one herself, which seemed like a good endorsement - or a good sales pitch - but they certainly sounded good to me in the store.
For some reason, I woke up an hour early this morning. Lucky, since I'd forgotten to put my laundry in the dryer last night...

So, after a more relaxed start to the morning than usual, I headed round to the station to catch my train, which was running late due to flooding (almost every other train being canceled entirely) - more good luck, as it turned out, since the staff put me on the replacement bus instead, saying not to bother about a ticket, saving me £5.

Later, I had a very nice Christmas lunch with my grandfather, mother and brother. Normally, we dread lunch with him: his first choice of restaurant is an expensive poor-quality Indian restaurant - we all like curry normally, but make an exception for theirs! This time, however, they have a nice set menu with edible non-curried options, so we all enjoyed it!

On the downside, my MacBook's U key seems to be getting reluctant, and the train disruption meant I didn't go to the meet-up for my old school down in Glasgow as I'd planned. To make up for it, though, I saw someone mention a restaurant called Buzzy Wares in Glasgow. Apart from sounding like a website distributing legally questionable software, the menu sounds pretty good to me!

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