Customer service
Sep. 19th, 2010 08:00 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
deadnode Last night, I started an online grocery order for today. Tesco would deliver for £5.50, which ASDA beat at £3.00 for a slot later in the afternoon. ASDA also has far better search facilities (you can refine your search by category, brand, type - Tesco only has a crude text search and a single restrictive hierarchy) - what Tesco does have, however, is a website which actually stays operational. On two separate occasions in the course of ordering, I was told that ASDA's website was "temporarily unavailable"; the first time it returned after several minutes, the second time I gave up. So, I paid slightly more to order through the site which actually functions reliably. Tragic - but far from the first time this has happened.
To make matters worse, I woke this morning to find the shower room flooded: the new radiator valve installed by British Gas/Scottish Gas on Wednesday had started leaking. One of the selling points of the new heating package I bought was that it included their "Homecare 200" cover, a 24x7 helpline to call an engineer out to fix anything that might go wrong — apparently, they will be out "today" to fix the leak they caused, but couldn't specify a time. In the mean time, I suppose I just have to keep emptying the bucket and hoping this is the only valve they screwed up...
Now, any bets what kind of apology I will get for their botched installation having flooded the house? Or if they'd have been any more helpful or apologetic if this had happened on a weekday, with work to go to rather than being able to wait in all day for a plumber to fix their mess?
To make matters worse, I woke this morning to find the shower room flooded: the new radiator valve installed by British Gas/Scottish Gas on Wednesday had started leaking. One of the selling points of the new heating package I bought was that it included their "Homecare 200" cover, a 24x7 helpline to call an engineer out to fix anything that might go wrong — apparently, they will be out "today" to fix the leak they caused, but couldn't specify a time. In the mean time, I suppose I just have to keep emptying the bucket and hoping this is the only valve they screwed up...
Now, any bets what kind of apology I will get for their botched installation having flooded the house? Or if they'd have been any more helpful or apologetic if this had happened on a weekday, with work to go to rather than being able to wait in all day for a plumber to fix their mess?
